1. Dedicated Monitoring and Support

• OpenSource Solutions setup private monitoring tools hosted entirely within your ecosystem, ensuring no sensitive data is shared with external providers.
• 24/7 Support with rapid response of 8-hour initial response time any day of the week.
• Website Availability Monitoring: We continuously test for responsiveness and accessibility, ensuring visitors can always reach your site.
• Our monitoring system delivers real-time insights to mitigate potential threats before they escalate into critical issues.
• Resource Usage Tracking: Our monitoring includes tracking server resources like CPU, memory, and disk usage.
• We utilize a tailored threshold alert system to receive notifications when resources or services become unresponsive.
• Our advanced notification system ensures we're instantly alerted if your system, application, or website encounters downtime or publishing issues.
• We track incidents, response actions, and key discussions, empowering us and our partners to drive continuous optimization and improvements.
• We maintain essential documentations for analysis and to support our customers team like: Test Protocols, Maintenance Protocols, User documentation, Ports management, etc.

2. Comprehensive Security Measures

• Intelligent Ban System: We employ automated banning systems to detect and block repetitive login attempts or brute-force attacks.
• Port and Access Control: We restrict open ports to only those essential for your operations. Certain critical services are further safeguarded with IP-based restrictions.
• Dual Firewall Implementation: We configure and monitor firewalls to filter out unwanted traffic while providing a protective barrier against external threats.
• IP Whitelisting and Blacklisting: Customized controls to ensure only authorized users can access your systems.
• Crawler and Bot Management: We actively monitor and manage web crawlers and bots to ensure they adhere to acceptable usage policies.
• Service Downtime Alerts: We implement emergency notifications in cases where any service—such as your website, database, or other critical applications—experiences downtime.
• Disaster Scenarios Setup: Customized recovery plans, routine simulation of disaster scenarios to validate the effectiveness of response strategies.
• Backup Protocols: Remote and automatically scheduled and processed backup with regular validations conducted to verify data integrity.

3. Weekly Maintenance

Regular updates and optimizations to ensure your system remains secure and high-performing. This includes:

• Software and infrastructure updates
• Threat and vulnerability assessments
• Logs and Page Access reviews
  • Visits Log
  • Apache Access Log
  • Apache Error Log
  • PHP Error Log
• Server Optimization
• Threat and vulnerability assessments
• Automatic, validated backups and Disaster Scenario setups are integrated into our design, ensuring business continuity even in unforeseen circumstances.